Free Shipping ordersShip over $150
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ShopShowroom OPEN Tues-Sat regular trading hours, online orders shipping out as usual.
Free Shipping ordersShip over $150Showroom OPEN Tues-Sat regular trading hours, online orders shipping out as usual.
Using Our PotionsOur Potions cover a wide variety of industries including automotive, motorsports, marine, aviation, business, commercial and household.
Our premium deodorising air fresheners can be used anywhere that has carpet present and our other premium chemicals are specialised uses only (leather, vinyl, plastic, glass, fabrics, rubber, wheels and paintwork).
Of course you can, you can use it anywhere that has carpet, however being the nature of such an open area the fragrance will fade away quicker compared to using it in the car. However if you have children or pets around the house or office we recommend not to use our product as the little ones and pets like to crawl around on the floor.
We strongly recommend you throw away any rubbish in your car, give the interior a good wipe down and vacuum your carpets and floor mats very well (and yes remove your floor mats as there is usually crap under them too).
Once you have cleaned the inside of your car, spray 7-10 sprays onto each section of your carpet/floor mats, then close your doors and windows for a minimum of 30 minutes. We suggest you apply a second layer and close your doors and windows for another 30mins. This is to allow our Potions to deeply penetrate into your carpets/floor mats and work their magic on them. We also suggest you do this in cooler weather.
After the first application you can re-apply as needed. Be careful to NOT spray our Potions on your pedals as they may become slippery when you try to operate your vehicle. Do not run your HVAC (air-con) system on recirculate when you first apply our Potions for at least 1 hour.
We strongly advise you do not spray our Potions directly onto your roof linings under any circumstances as our Potions may soften up the glue holding the fabric roof lining in place. If your seats are fabric (not suede) then you can our Potions on them with no issues.
We strongly advise against using our Potions if babies and children will be playing on carpet as our Potions may cause their skin to have an allergic reaction.
We have NEVER tested our products on animals and never will. We suggest you don’t use Platinum Potions if you constantly have animals in your car or house as this may make them sick and uncomfortable.
NO, doing this will make your cabin filter loose its electrostatic charge (thus making your cabin filter useless) and will smell funny when you turn on your HVAC system (as all that dust that was captured electrostatically is now passing through your air vents).
Here’s a blog that we wrote up about this: here
NO!
As you all know cars get VERY hot when parked under the sun, with how strong our Aussie sun is, the heat will make our Potions evaporate through the trigger system in no time at all.
Ordering & PaymentsYes you can come into our showroom, we have cash and eftpos available, just double check you come visit us during our showroom trading hours (here)
Stripe is perfectly safe to use on our website, we never ever have access to your credit card information, only Stripe can see these details when you click "confirm purchase".
Yes, Stripe payments are guaranteed to be safe and secured, protected by 256bit encryption. We never have access to your credit card details, nor can we ever see your credit card details when you enter them on our checkout page (only Stripe can ever see those details when you make the payment by clicking "confirm").
Simply go to our shop now tab, add your items to the shopping cart, checkout and fill out your shipping details & proceed to make payment.
We only accept Visa, Mastercard and American Express, payments can be made through Stripe, you do NOT need a Stripe account to make a purchase with us.
No you do not need to register with Stripe, you can simply enter your credit/debit card details in the payment gateway located on the checkout page.
Platinum Potions NEVER has access to your credit/debit card information, this is between you and our payment providers (Stripe). In addition our website is protected with a SSL Secure Sockets Layer which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Yes you can, but you must contact us via email ASAP, however if we have already shipped your order out it is too late to change it up.
Unfortunately if we do someone here will get docked, so our answer remains a no, LOL!
When you go to the checkout page we have a box that has the text "Enter your Coupon code", simply enter the code & click save & the discount will be applied to your order.
Do note: Our discount codes are case sensitive.
Follow our social media pages and keep an eye out on our posts as we very rarely have sales throughout the year.
Shipping & Delivery InformationIf you would like to purchase our products within America, please purchase from our American distributor Parks Car Care here
If you are from New Zealand wanting to purchase our products, please purchase through our Melbourne re-seller iilumo here: https://www.iilumo.com/collections/platinum-potions
Platinum Potions does NOT ship outside of Australia,
If you are located in the United States, you can purchase our products from our American distributor Parks Car Care here
If you are located outside of the United States, you can purchase our products from our Melbourne distributor iilumo here
We ship to anywhere in Australia.
If you are from the United States of America, please purchase through our American distributor Parks Car Care here: parkscarcare.net/collections/platinum-potions
OR
If you are outside of the United States of America, please purchase through our Australian distributor iilumo here: iilumo.com/collections/platinum-potions
Once you place your order online, we will email you the tracking number within 2 business days (excluding public holidays).
Due to the high volume of online orders we receive on a daily biases and us being absolutely jammed manufacturing daily, we can no longer offer same day shipping. When you place on online order with us, we require 2-3 business days (excluding long weekends & public holidays) to ship your order out of our headquarters.
If you would like to purchase our Potions rather urgently, we strongly suggest you support and purchase from one of our dealers as some of them offer same day shipping.
Orders under $150, postage cost is calculated at checkout.
Orders over $150 get free shipping.
Signature on delivery can be selected at a cost of $2.95 for orders under $150, otherwise if you order is over $150 sign on delivery can be selected for free.
Yes you can, it is $2.95 for orders under $150 or free for orders over $150.
YES WE DO!
Orders over $150 will receive free shipping!
Once your order has been picked up from our warehouse by a courier, the transit time until it is delivered to your door varies, transit times are totally out of our control. The average transit times as of November 2021 are below:
We use Australia Post.
Returns & RefundsWe do accept refunds for:
- Goods that are damaged in transit.
- Goods that are deemed faulty.
- Change of mind within 14 days, goods must not be used and must be in a re-sellable condition. However we cannot refund and/or refund you for postage costs due to change of mind.
Trade & Wholesale